Debt collection -- Took or threatened to take negative or legal action -- Complaint #15481217
Complaint Overview
Complaint ID: 15481217
Company: Truist Financial Corporation
Product: Debt collection
Sub-Product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged
State: Florida
ZIP Code: 33130
Date Received: 2025-08-23T12:00:00-05:00
Date Sent to Company: 2025-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My personal information was stolen and used to open an account without my knowledge or permission. I did not apply for or authorize this account. Creditor/Institution : TRUIST BANK Account Number : XXXX Date discovered : XX/XX/year> I first learned of this account when I was contacted by the creditor. I immediately took steps to address the identity theft, including : Filing an FTC Identity Theft Report Report # XXXX Filing a police report Report # XXXX Sending dispute letters to the credit bureaus and creditor, including supporting documentation.
Frequently Asked Questions
What is Complaint #15481217 about?
Complaint #15481217 was filed against Truist Financial Corporation regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2025-08-23T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.