Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #15445610
Complaint Overview
Complaint ID: 15445610
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2025-08-21T12:00:00-05:00
Date Sent to Company: 2025-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, this is what I am facing now. I sell art on the XXXX platform. The XXXX platform will transfer the fees to my Wells Fargo account every Monday, but I currently have XXXX fees that have not been received. At the same time, I received an email from XXXX, telling me that because the bank has the same name, a person was sanctioned for illegal drugs, so her account was reviewed, which led to my account being reviewed for 6 months. However, it has been more than 6 months now, and the bank told us that we have not received the payment, and XXXX has not received the returned bill, resulting in the inability to query these XXXX funds. I have provided XXXX 's account, bank statements, and the bank 's response. I hope to get help from XXXX, or explanatory guidance. We can not contact the bank personally, and it is very difficult to communicate. We now want to know where the money is and who we should find to apply for the lifting of this misunderstanding. To prove it, we also submitted our passports to prove that they are not the same person.
Frequently Asked Questions
What is Complaint #15445610 about?
Complaint #15445610 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-08-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.