Checking or savings account -- Managing an account -- Complaint #15445036
Complaint Overview
Complaint ID: 15445036
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 911XX
Date Received: 2025-08-21T12:00:00-05:00
Date Sent to Company: 2025-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I deposited my IRS refund check into my [ BMO ] account on [ XXXX XX/XX/year> ]. The check cleared, and I was able to withdraw a small portion of the funds. However, shortly afterward, the bank froze or restricted the rest of the funds from my IRS check without providing me with a valid explanation. The bank has refused to release my remaining money or return the funds to the IRS. Since the check has already cleared, the IRS considers it paid, and I can not request a replacement check. This means the bank is withholding my money without justification. I have requested an explanation in writing, but the bank has not provided a clear reason or timeline for when my funds will be available. I rely on this refund to cover essential expenses, and the banks actions are causing me financial hardship. I am requesting that CFPB require [ bank name ] to release the full amount of my IRS refund check that rightfully belongs to me, or provide a lawful justification for withholding it.
Frequently Asked Questions
What is Complaint #15445036 about?
Complaint #15445036 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-08-21T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.