Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #15364540
Complaint Overview
Complaint ID: 15364540
Company: Freedom Mortgage Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Wisconsin
ZIP Code: 535XX
Date Received: 2025-08-18T12:00:00-05:00
Date Sent to Company: 2025-08-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband called Freedom Mortgage, without my knowledge and inquired about refinancing and adding his debt. After speaking to my husband, he stated he was just taking to a XXXX XXXX. I refused any interest in doing such a XXXX XXXX However I received letter and notification of my credit report being run. This was done with out my permission.
Frequently Asked Questions
What is Complaint #15364540 about?
Complaint #15364540 was filed against Freedom Mortgage Company regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-08-18T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.