Credit card -- Other features, terms, or problems -- Complaint #15364466
Complaint Overview
Complaint ID: 15364466
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Washington
ZIP Code: 98513
Date Received: 2025-08-18T12:00:00-05:00
Date Sent to Company: 2025-08-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received an Indigo credit card that I applied for from Concora XXXX and other than stating an approval I heard nothing from the company until I received the credit card on XX/XX/XXXX. I received the credit card indicating a {$1000.00} credit limit and a benefits brochure. I received no Cardholder Terms and Conditions as required by law. The Truth in Lending Act ( TILA ) and the Credit CARD Act of XXXX require card issuers to be transparent about the costs and terms associated with credit cards. Upon Receiving the Card : After your application is approved and you receive your new credit card, the issuer is obligated to mail the complete terms and conditions document to a debtor. After an application is approved and the new credit card is received, the issuer is obligated to mail the complete terms and conditions document, no such document was included in the mailing. On XX/XX/XXXX, I called the XXXX number for my Indigo XXXX and inquired about my Cardholders Terms and Conditions. The representative stated that one would be mailed out to me due to my request within 30 days. I asked him what the interest rate was and was there an annual or monthly fee for card usage. He stated that the interest charge is in the 35 % range and there is a monthly fee for approximately {$9.00} per month.
Frequently Asked Questions
What is Complaint #15364466 about?
Complaint #15364466 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-08-18T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.