Prepaid card -- Problem with a purchase or transfer -- Complaint #15340629
Complaint Overview
Complaint ID: 15340629
Company: Adp INC.
Product: Prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Minnesota
ZIP Code: 56007
Date Received: 2025-08-17T12:00:00-05:00
Date Sent to Company: 2025-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There were XXXX transactions that I did not make. I was denied my dispute after XXXX months. They do not have an appeal process. I hand wrote a letter and asked for supporting documents and that I want to appeal. I have not received any other correspondence.
Frequently Asked Questions
What is Complaint #15340629 about?
Complaint #15340629 was filed against Adp INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-08-17T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.