Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15339636
Complaint Overview
Complaint ID: 15339636
Company: American Honda Finance CORP
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: New York
ZIP Code: 10475
Date Received: 2025-08-17T12:00:00-05:00
Date Sent to Company: 2025-08-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment on XX/XX/year> in the amount of {$310.00} and received an e-mail stating Honda received my payment with confirmation number XXXX. There was a reversal of payment made on my account for that same amount and I did not receive any notification. I contacted representative XXXX on XX/XX/year> and he stated " the reason my payment never went through is because it takes a few days for payments to process while pending and my account ended up having insufficient funds. '' XXXX also stated on a recorded line for quality assurance " due to XXXX holiday, my payment was not going to be penalized and I was able to make the payment in the amount of {$310.00} on XX/XX/XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #15339636 about?
Complaint #15339636 was filed against American Honda Finance CORP regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-08-17T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.