Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15339534
Complaint Overview
Complaint ID: 15339534
Company: Citizens Financial Group, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: New York
ZIP Code: 12304
Date Received: 2025-08-17T12:00:00-05:00
Date Sent to Company: 2025-08-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding Inaccurate Credit Reporting by CITIZENS BANK XXXX XXXX ( Acct. Ending XXXX ) Details of the Complaint : I am submitting this complaint because Citizens Bank XXXX XXXX is furnishing inaccurate information to the credit reporting agencies regarding my account with my social security number ending in XXXX. The information being reported is factually incorrect and damaging to my credit profile. Specifically : The account is being reported with inaccurate balance/late payment/collection status ( choose whichever applies ). This information is not verifiable, not accurate, and not complete as required under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2. I have already disputed this account with the credit reporting agencies, yet the furnisher continues to verify and report the account inaccurately. Impact on Me : This false reporting has caused significant harm, including but not limited to : Denials of credit and financial opportunities. Increased interest rates on loans and credit products. Emotional distress and damage to my reputation. Legal Basis : Under the FCRA, furnishers have a legal duty to ensure that information provided to consumer reporting agencies is accurate and complete ( 607 ( b ) ). They also must reasonably investigate disputes ( 611 ) and correct or delete information that can not be verified. Resolution Sought : I respectfully request that the CFPB investigate this matter and require CITIZENS BANK XXXX XXXX to : Conduct a full and proper investigation into this account. Cease furnishing inaccurate information to the credit reporting agencies. Delete or correct the account so that it reflects only accurate and verifiable information.
Frequently Asked Questions
What is Complaint #15339534 about?
Complaint #15339534 was filed against Citizens Financial Group, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-17T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.