Checking or savings account -- Opening an account -- Complaint #15324424
Complaint Overview
Complaint ID: 15324424
Company: Cred Technologies DBA Cred.Ai
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: New Jersey
ZIP Code: 070XX
Date Received: 2025-08-15T12:00:00-05:00
Date Sent to Company: 2025-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Title : Unfair and Potentially Discriminatory Denial of Account Reopening Cred.ai Cred.ai bank informations : service : service @ cred.ai partner : brands @ cred.ai inquiries : pr @ cred.ai Cred.ai XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX The cred.ai Deposit Account and Siren Deposit Account are provided by XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Bank XXXX XXXX, Member FDIC. The XXXX XXXX XXXX XXXX XXXX XXXX credit card is issued by XXXX XXXX pursuant to a license from XXXX XXXX XXXX. Complaint Summary : I am filing a formal complaint against Cred.ai ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) for engaging in an unfair and potentially discriminatory practice by arbitrarily denying my request to reopen a bank account that I had previously closed voluntarily. This action violates the CFPB Circular XXXX and constitutes an Unfair, Deceptive, or Abusive Act or Practice ( UDAAP ) under Section 1031 of the Consumer Financial Protection Act ( 12 U.S.C. 5531 ), as it restricts consumer access to essential financial services without an objective, documented, or legally valid reason. Furthermore, this conduct infringes the Equal Credit Opportunity Act ( ECOA 15 U.S.C. 1691 ), which prohibits discrimination against qualified applicants for credit or financial services. No written explanation or regulatory basis was provided for this denial. Requested CFPB Actions : 1. Investigate the conduct of Cred.ai and require the institution to provide objective, documented justification for the refusal to reopen my account. 2. Direct the institution to cease this practice and allow qualified consumers to reopen accounts voluntarily closed, provided eligibility requirements are met. 3. Impose appropriate penalties if violations of applicable laws or regulations are confirmed. 4. Reopening or creating a new account under my protection rights. I am willing to provide any further information required. Consumer Contact Information : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #15324424 about?
Complaint #15324424 was filed against Cred Technologies DBA Cred.Ai regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-08-15T12:00:00-05:00.
How did Cred Technologies DBA Cred.Ai respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Cred Technologies DBA Cred.Ai?
Yes, visit the Cred Technologies DBA Cred.Ai company profile at readthecomplaint.com/company/cred-technologies-dba-cred-ai to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.