Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #15324320
Complaint Overview
Complaint ID: 15324320
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Oregon
ZIP Code: 97405
Date Received: 2025-08-15T12:00:00-05:00
Date Sent to Company: 2025-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was hacked on XX/XX/XXXX, the attackers accessed my account and used it to launder a lot of crypto as well as stealing over {$2000.00} from my bank account. I approached coinbase about this that very same day. They never responded to my case and closed it without notice. I initiated a chargeback with my bank and they were able to recover the funds. After this Coinbase took whatever money I had left and stole it. To even use their platform again they want me to PAY THEM BACK for the money they took from me... an amount of {$870.00} Most recent cases : XX/XX/XXXX : XXXX and XX/XX/XXXX : XXXX Original case : XX/XX/XXXX # XXXX
Frequently Asked Questions
What is Complaint #15324320 about?
Complaint #15324320 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-08-15T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.