Mortgage -- Struggling to pay mortgage -- Complaint #15248455
Complaint Overview
Complaint ID: 15248455
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
State: Florida
ZIP Code: 339XX
Date Received: 2025-08-12T12:00:00-05:00
Date Sent to Company: 2025-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have sent in a Lost mitigation package on XX/XX/XXXX, follow up information on XX/XX/XXXX and XX/XX/XXXX. This application was denied. An additional Lost mitigation package was sent in on XX/XX/XXXX, Additional documentation was sent in on the XX/XX/XXXX. This application was denied. New application for lost mitigation was sent in on XX/XX/XXXX XXXX follow up documentation on XX/XX/XXXX and XX/XX/XXXX Currently waiting on decision over 30days after current application. Current Loan Specialist XXXX XXXX have never spoke with in the 30+ days of application being turned in nor Any individual who was assigned to my profile. I was told on a phone call by employee of company that I needed to be 4 month behind for loss mitigation package to be a viable option. Did not make the month 2 and 3 payments before month 4 began and in turn foreclosure process was started. Explained situation to supervisor/Management was told situation will be expedited. received call back 30+ days later with no decision and needed follow up information. Never received answered on specifics because never got call from department even when asking for follow up. Current phone call log : XX/XX/XXXX outgoing 7 min XX/XX/XXXX outgoing 2 min XX/XX/XXXX Missed call XX/XX/XXXX Missed call XX/XX/XXXX Missed call XX/XX/XXXX Incoming call 10 min incoming call 2 min XX/XX/XXXX Outgoing call 7 min XX/XX/XXXX outgoing call 27 min XX/XX/XXXX Missed call XX/XX/XXXX Missed call XXXX XXXX Incoming call 14 min XX/XX/XXXX Incoming call 4 sec outgoing 6 min outgoing 28 sec XX/XX/XXXX Incoming call XXXX min XX/XX/XXXX Outgoing XXXX min outgoing XXXX sec XX/XX/XXXX Outgoing XXXX min XX/XX/XXXX Outgoing XXXX min XX/XX/XXXX Outgoing XXXX hour XXXX min XX/XX/XXXX Outgoing XXXX min XX/XX/XXXX Outgoing XXXX min XXXX XXXX Missed call outgoing XXXX min XXXX XXXX outgoing call XXXX hours XXXX min XXXX XXXX incoming XXXX min XXXX XXXX outgoing XXXX min XXXX XXXX incoming XXXX min
Frequently Asked Questions
What is Complaint #15248455 about?
Complaint #15248455 was filed against Selene Holdings LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-08-12T12:00:00-05:00.
How did Selene Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Selene Holdings LLC?
Yes, visit the Selene Holdings LLC company profile at readthecomplaint.com/company/selene-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.