Debt collection -- Attempts to collect debt not owed -- Complaint #15245945
Complaint Overview
Complaint ID: 15245945
Company: Carmax, INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Georgia
ZIP Code: 30224
Date Received: 2025-08-12T12:00:00-05:00
Date Sent to Company: 2025-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A a vehicle was cosign for and it has been up for repossession for over a year. Ive contacted the car owner and he refuses to turn in the car. I also spoke with the finance company to get them to retrieve the car, but they failed to do so I am no longer responsible for this debt.
Frequently Asked Questions
What is Complaint #15245945 about?
Complaint #15245945 was filed against Carmax, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-08-12T12:00:00-05:00.
How did Carmax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Carmax, INC.?
Yes, visit the Carmax, INC. company profile at readthecomplaint.com/company/carmax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.