Mortgage -- Trouble during payment process -- Complaint #15245907
Complaint Overview
Complaint ID: 15245907
Company: Lakeview Loan Servicing, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: North Carolina
ZIP Code: 28025
Date Received: 2025-08-12T12:00:00-05:00
Date Sent to Company: 2025-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX or the XXXX of XXXX I contacted XXXX XXXX regarding the adjustment to my property taxes which would decrease the yearly taxes in half to {$2700.00}. I was informed to submit the document once I received it, on XX/XX/XXXX I submitted my real property taxes which statement from XXXX XXXX. In response I received an email which is attached confirming their receipt of my communication. XX/XX/XXXX, I called inquiring when I can expect a response from the XXXX XXXX the agent informed me it will take approximately 10 days. I replied thank you, I wanted to assure I would receive the adjusted XXXX XXXX within the grace period allotted 15 days from the due date. On XX/XX/XXXX, I made a follow up call at which time I was informed they had made a decision not to reevaluate the Escrow analysis on XX/XX/XXXX at which time I wasnt informed of any decision they had made. On XX/XX/XXXX I missed a call back from the escalation dept. I returned the call and had a lengthy discussion on their failure to properly address my concern with the incorrect analysis done prematurely before XXXX XXXX assessment of my property taxes. In light of pointing this out, let me also share in XXXX the XXXX XXXX was processed in XX/XX/XXXX after the annual tax statement was generated. The following year without prior notice it was changed to XX/XX/XXXX. I did question the change and was given some nonspecific excuse as to why it was in XXXX when they had just competed the XXXXXXXX XXXX XXXX prior. XXXX reassessing my thoughts in this being some form of predatory lending practice by this mortgage institution.Im asking the XXXX to conduct a full investigation and review of my mortgage account with XXXX loan and XXXX submitting pertinent documentation to support my complaint. I also informed the agent the call as being recorded for my records since they record as well.
Frequently Asked Questions
What is Complaint #15245907 about?
Complaint #15245907 was filed against Lakeview Loan Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-08-12T12:00:00-05:00.
How did Lakeview Loan Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lakeview Loan Servicing, LLC?
Yes, visit the Lakeview Loan Servicing, LLC company profile at readthecomplaint.com/company/lakeview-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.