Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #15221369
Complaint Overview
Complaint ID: 15221369
Company: Oportun Financial Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: California
ZIP Code: 94530
Date Received: 2025-08-11T12:00:00-05:00
Date Sent to Company: 2025-08-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I am writing to formally file a complaint against Oportun for what I believe to be abusive interest charges and an unfair loan contract. On XX/XX/year>, I obtained a personal loan from Oportun in the amount of {$7700.00}. The loan was structured to be repaid over 48 monthly payments of {$280.00}. I have been making payments for over two years without interruption. However, when I recently contacted Oportun to inquire about paying off the loan early, I was informed that my outstanding balance is still $ XXXXdespite having already paid a substantial amount toward the loan. When I asked them to provide a payoff amount with interest removed, they refused, stating that the contract I signed does not allow for early payoff or removal of interest charges. In effect, they are requiring me to continue paying interest for the full term of the loan, even if I have the means to pay the principal in full now. I believe this is an unfair and abusive lending practice. Denying borrowers the right to pay off a loan early, or conditioning payoff on paying unearned future interest, violates the principles of fair lending and traps consumers in extended debt. I am requesting the CFPB to : 1. Investigate Oportuns loan contract terms and interest calculation practices. 2. Determine whether their refusal to allow early payoff without future interest is in violation of federal or state lending laws. 3. Assist me in securing the ability to pay off my loan without being forced to pay unearned interest. I have attached a copy of my loan agreement, recent statements, and payment history for your review. Thank you for your attention to this matter. I look forward to your response. Respectfully, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #15221369 about?
Complaint #15221369 was filed against Oportun Financial Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-08-11T12:00:00-05:00.
How did Oportun Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Oportun Financial Corporation?
Yes, visit the Oportun Financial Corporation company profile at readthecomplaint.com/company/oportun-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.