Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #15221272
Complaint Overview
Complaint ID: 15221272
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Maryland
ZIP Code: 207XX
Date Received: 2025-08-11T12:00:00-05:00
Date Sent to Company: 2025-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to formally report an incident involving unauthorized activity on my Cash App account, which resulted in a total financial loss of {$150.00}. The funds were stolen through two separate transactions involving the purchase of XXXXsomething I have never authorized, initiated, or previously used Cash App for. On XX/XX/XXXX, XXXX separate XXXX purchases of {$75.00} each were made through my Cash App account. These purchases were completed without my consent or knowledge. Upon reviewing the transaction history and activity, it is clear that the individual responsible used these funds to buy XXXX and transfer it to their own wallet. I have taken the time to investigate the issue and have identified the phone number associated with the thief responsible for this fraudulent activity. The number is ( XXXX ) XXXX To reiterate : I have never purchased XXXX via Cash App. These transactions were unauthorized and constitute theft. I have evidence of the amounts withdrawn, the dates, and the suspicious nature of the transactions. I have identified a phone number connected to the individual who committed this fraud. Given the above, I am requesting immediate compensation of the stolen amount $ XXXX a full investigation into the security breach of my account. I have never made any purchases on XXXX on this account, let alone deciding to make transfers immediately after. I take financial security seriously and expect the same from the platforms I use. I trust that Cash App has adequate fraud protection protocols in place and will handle this matter swiftly and fairly. Please advise on the next steps, and whether you require any supporting documents or screenshots to expedite this process. Thank you for your prompt attention to this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year>
Frequently Asked Questions
What is Complaint #15221272 about?
Complaint #15221272 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-08-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.