Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #15221163
Complaint Overview
Complaint ID: 15221163
Company: United Community Bank
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Utah
ZIP Code: 84770
Date Received: 2025-08-11T12:00:00-05:00
Date Sent to Company: 2025-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Saturday, XX/XX/XXXX electronic payment was initiated from United Community Bank to XXXX of XXXX XXXX. 'Electronic Funds Transfer Instructions ' were provided by XXXX XXXX process this transaction. Instructions were entered correctly except for the beneficiary address. Funds were sent on XX/XX/XXXX and show delivered on XX/XX/XXXX for {$22000.00}. XXXX have yet to receive this payment, they see nothing wrong with the payee details aside from the physical address being incorrect. United Community Bank have issued a trace but have not been able to locate funds or provide any details on what went wrong and when or if the funds can be recovered. Have been in touch with both customer service representatives for United Community Bank as well as the branch manager at the XXXX XXXX, Florida location where we opened the account. No resolution or progress after 4 weeks. XXXX state they can do nothing as they have not received anything and have no history of any transaction.
Frequently Asked Questions
What is Complaint #15221163 about?
Complaint #15221163 was filed against United Community Bank regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-08-11T12:00:00-05:00.
How did United Community Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against United Community Bank?
Yes, visit the United Community Bank company profile at readthecomplaint.com/company/united-community-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.