Credit card -- Problem with a purchase shown on your statement -- Complaint #15197641
Complaint Overview
Complaint ID: 15197641
Company: Equifax, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Georgia
ZIP Code: 30180
Date Received: 2025-08-10T12:00:00-05:00
Date Sent to Company: 2025-09-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX Washer and Dryer services do not work properly. This merchant overcharged me for services that were not provided. This merchant is a business washer and dryer vendor. I use the services each week but I am not receiving the services provided when I pay for the service. The washer and dryers work when they want to. No one has came to look, resolve, or repair the issue. I reached out to the merchant but they consistently tell me different things. I requested for the XXXX refund but it was denied after the rep told me originally it was approved.
Frequently Asked Questions
What is Complaint #15197641 about?
Complaint #15197641 was filed against Equifax, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-08-10T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.