Debt collection -- Communication tactics -- Complaint #15197194
Complaint Overview
Complaint ID: 15197194
Company: Wells Fargo & Company
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: California
ZIP Code: 92394
Date Received: 2025-08-10T12:00:00-05:00
Date Sent to Company: 2025-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, WFBNA Card Services started calling my phone for a debt that I do not know of. They have no proof of this account for {$1600.00}. They call twice a day. I just recently stopped answering their calls. On XX/XX/XXXX, someone opened a credit card with XXXX XXXXXXXX XXXX for {$600.00}. I have received a few letters, but I didn't pay attention to those letters until I ran my credit. On XX/XX/XXXX, I saw an account opened with XXXX, and no one has contacted me regarding this account for {$310.00}.
Frequently Asked Questions
What is Complaint #15197194 about?
Complaint #15197194 was filed against Wells Fargo & Company regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-08-10T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.