Debt collection -- Attempts to collect debt not owed -- Complaint #15196728
Complaint Overview
Complaint ID: 15196728
Company: Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis
Product: Debt collection
Sub-Product: Rental debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Tennessee
ZIP Code: 37803
Date Received: 2025-08-10T12:00:00-05:00
Date Sent to Company: 2025-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have asked for validation and proof of validation of this debt multiple times and have never received anything from the company, they falsely report information on the account on all three bureaus they dont own the debt but have readded it to my credit so many times it now shows up as them being the original creditor. I have asked to be provided with an MOV from the bureaus as to how this information was verified and also have not received anything. They add fees randomly throughout the month but have not verified they are allowed to do that or what the fee is even for as my interest on the collection account says XXXX. They have deleted it from my credit report on equifax and TransUnion multiple times just to add it back on there the same day with a higher amount owed then the last time. And still no one not the bureaus or the company has provided me with ANY type of debt validation.
Frequently Asked Questions
What is Complaint #15196728 about?
Complaint #15196728 was filed against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-08-10T12:00:00-05:00.
How did Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis?
Yes, visit the Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis company profile at readthecomplaint.com/company/rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.