Checking or savings account -- Managing an account -- Complaint #15191011
Complaint Overview
Complaint ID: 15191011
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Wisconsin
ZIP Code: 53209
Date Received: 2025-08-09T12:00:00-05:00
Date Sent to Company: 2025-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've had my account to Cash app for 3 years one day, Ive tried logging into my account & it said, " this account doesn't exist or can't be recovered '' As you XXXX know I was extremely confused. So I contacted cash app support and they said they said it can not be accessed and offered me no solutions, resolve, or a reason as to why my account vanished. I inquired about this multiple times through various advocates and all they did was continuously send this message, & I quote, " I totally understand this is not the outcome you desired for this case, but I really appreciate your understanding on this matter. I would like to know if there is anything else that I can help you with? '' I no longer have access to my funds after the matter, and I am distraught .. not sure what else to do.
Frequently Asked Questions
What is Complaint #15191011 about?
Complaint #15191011 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-08-09T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.