Student loan -- Dealing with your lender or servicer -- Complaint #15156586
Complaint Overview
Complaint ID: 15156586
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Colorado
ZIP Code: 816XX
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navient approved my XXXX XXXX discharge for XXXX private XXXX XXXX loans, but said its internal keystroke error blocked the forgiveness of XXXX ( # XXXX ) of those private XXXX XXXX loans, after correctly entering the other ( # XXXX ) private XXXX XXXX student loan into forgiveness. Navient said it would not fix their ( # XXXX ) error, and thus would default that ( # XXXX ) private XXXX XXXX XXXX XXXX in lieu of XXXX discharging it. All in all, in 2018 Navient XXXX XXXX private XXXX XXXX loan, but Navient said it incorrectly processed a separate ( # 2 ) private XXXX XXXX loan, and will not reverse their ( # 1 ) error.
Frequently Asked Questions
What is Complaint #15156586 about?
Complaint #15156586 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.