Credit card -- Problem when making payments -- Complaint #15156513
Complaint Overview
Complaint ID: 15156513
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Georgia
ZIP Code: 30068
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am an American Express cardholder. Ive been unable to update or change my payment method ( e.g., bank account or autopay details ) through the online account or mobile app. The only option provided is to call customer service. Each time I call, I am placed on hold for XXXX minutes, which is extremely inconvenient and inefficient. Ive asked for a more accessible way to manage payment methods, but no online or secure message option is available. This creates unnecessary hardship in managing my account, especially when trying to avoid late payments or update billing info for security reasons. Im requesting that American Express provide a secure, customer-friendly way to manage payment methods without excessive wait times. This is an accessibility and customer service issue.
Frequently Asked Questions
What is Complaint #15156513 about?
Complaint #15156513 was filed against American Express Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.