Credit card -- Fees or interest -- Complaint #15156493
Complaint Overview
Complaint ID: 15156493
Company: Acima Credit, LLC
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: California
ZIP Code: 95821
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an early pay off balance option of {$710.00}. I paid {$700.00} on XX/XX/year> XXXX {$100.00} on XX/XX/year> total paid was {$800.00}. However, my account was not closed and they charged approximately {$7.00} daily. Now they want an additional {$130.00} to close the account. When I tired talking with the agent about the steps I took to pay off early and close my account, they started shouting at me. I had to request for a supervise who gave me another explanation for remaining balance. They are legalized loan sharks.
Frequently Asked Questions
What is Complaint #15156493 about?
Complaint #15156493 was filed against Acima Credit, LLC regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Acima Credit, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Acima Credit, LLC?
Yes, visit the Acima Credit, LLC company profile at readthecomplaint.com/company/acima-credit-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.