Credit card -- Incorrect information on your report -- Complaint #15156345
Complaint Overview
Complaint ID: 15156345
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: North Carolina
ZIP Code: XXXXX
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose. XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, VA XXXX PHONE XXXX | XXXX XXXXXX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX Re : Account Number : XXXX Original Account Number : * * * * * * * * * * * * XXXX Seller : CAPITAL ONE BANK ( XXXX ) XXXX XXXX. Original Creditor : CAPITAL ONE BANK ( XXXX ), XXXX. Current Creditor : XXXX XXXX XXXX XXXX XXXX Dear XXXX XXXX XXXX : Thank you for your assistance in resolving this account. Your current balance on this account is {$0.00} *. Please retain this letter as proof your account has been satisfied. Your account will be considered paid-in-full after the final payment is successfully posted. If our company is reporting this account to the credit reporting agencies, within approximately 30 days of the final payment successfully posting, our company will request the credit reporting agencies delete our companys tradeline related to your account from your credit bureau report. XXXX XXXX XXXX XXXX XXXX can not control how fast the credit reporting agencies process requests. * Balance and/or payment information assumes that your payment is not reversed as a result of having any checks returned to us or as a result of you having directed us to apply payment to another account. If you have any questions, or need any further information, please call us at XXXX. Our hours of operation are XXXX XXXX XXXXXXXX. XXXX - XXXX, XXXX XXXX - XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX - XXXX XXXX XXXX XXXX. Thank you for resolving this account. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Representative This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose. Click here to opt out of further emails to this email address. HOURS OF OPERATION : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) FOR THE HEARING IMPAIRED : XXXX : XXXX COMPANY ADDRESS : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX : Call XXXX or write to : XXXX XXXX XXXX XXXX XXXX, XXXX Department XXXX XXXX Corporate XXXX XXXX XXXX, VA XXXX XXXX E-MAIL ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Not happy with the way you were treated? Our company strives to provide professional and courteous service to all our customers. Contact XXXX of our staff to discuss issues related to our quality of service to you by phone at XXXX or by e-mail at XXXX. XXXX XXXX : XXXX
Frequently Asked Questions
What is Complaint #15156345 about?
Complaint #15156345 was filed against Capital One Financial Corporation regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.