Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15156247
Complaint Overview
Complaint ID: 15156247
Company: Tekcollect INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: District of Columbia
ZIP Code: 20003
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am disputing a collection account placed by TekCollect on behalf of XXXX. Account/Reference Number : XXXX ( TekCollect ). I signed up for XXXX on XX/XX/year>, and paid for a full aligner treatment plan. However, the company filed for bankruptcy on XX/XX/year>, shortly after I enrolled. They abruptly ceased operations and failed to provide the full treatment, including additional aligners, retainers, and monitoring that were included in the original contract. Despite XXXX bankruptcy and failure to fulfill their obligations, TekCollect has been attempting to collect the remaining balance {$3400.00} and reported this to the credit bureaus. I have disputed the debt with them directly and requested validation, but have not received a proper response. My XXXX XXXX has dropped over XXXX points as a result of this inaccurate and unfair collection. This debt should not be considered valid, and TekCollect should not be allowed to continue collection activity or report it to the credit bureaus. I am requesting the CFPB to intervene and help have this item removed from my credit reports. I'm attaching the following documents : - TekCollect Email Thread disputing the charge - Contract with XXXX - XXXX Email Thread coordinating the XXXX registration that never happened as they filed for bankruptcy on XX/XX/year>.
Frequently Asked Questions
What is Complaint #15156247 about?
Complaint #15156247 was filed against Tekcollect INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Tekcollect INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Tekcollect INC.?
Yes, visit the Tekcollect INC. company profile at readthecomplaint.com/company/tekcollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.