Checking or savings account -- Managing an account -- Complaint #15156034
Complaint Overview
Complaint ID: 15156034
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Wisconsin
ZIP Code: XXXXX
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/XXXX.. I received a text from XXXX XXXX department about funds transferred to XXXX XXXX of {$640.00}. Did you authorize this transaction? Type Y or N. I typed " XXXX ''. Then another text said that the fraud team would call me. I got a phone call from a ( XXXX ) area code which is XXXX XXXX where XXXX is headquartered. The representative informed me that I needed to transfer all my money from my checking account to a temporary card so that I would have access to my money while they issue me a new card in the mail. I transferred all my money in my checking to XXXX cash then I transferred the money from XXXX cash to the new card. The new card was with " Current '' bank. Once I saw that it was not a XXXX bank card, I asked what the deal was and got disconnected for the person. I then called XXXX fraud back and they said they did not try to contact me. I then changed all my passwords and access numbers and so forth. I changed them all for XXXX days afterwords. I was refunded the whole amount from XXXX while the fraud department checked into the transactions. Yesterday they took all the money back and said the transactions were for goods and services rendered. I am missing a good sum of money from my checking as a result. The fraudulent portion of this is people stole money from me " the service ''. Current Bank can only be contacted through their online chat, and I was only told that they would inform the fraud department. XXXX XXXX said they could not reverse the transaction because I had already sent it to the new bank account. XX/XX/XXXX XXXX took back the money out of my checking account and I called them to re-review or escalate the complaint.
Frequently Asked Questions
What is Complaint #15156034 about?
Complaint #15156034 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.