Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #15155612
Complaint Overview
Complaint ID: 15155612
Company: Affirm Holdings, INC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Illinois
ZIP Code: 60625
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a laptop and a backpack from XXXX, and the loan was processed through Affirm. I returned both items using the return label provided by XXXX. However, XXXX claims that the items were sent to the authorized seller, not directly to them. They said they would request the item from the seller but never confirmed receiving it. Despite the return, Affirm continues to charge me monthly payments. I used the return label and tracking number they gave me, and the package shows it was delivered. Yet they still insist the item is not returned and make me responsible for the payment. This is unfair and not my fault.
Frequently Asked Questions
What is Complaint #15155612 about?
Complaint #15155612 was filed against Affirm Holdings, INC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.