Debt collection -- Attempts to collect debt not owed -- Complaint #15155549
Complaint Overview
Complaint ID: 15155549
Company: I.C. System, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: California
ZIP Code: 92105
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was billed {$1100.00} by XXXX XXXX, who later transferred the debt to IC System. I made two payments totaling {$320.00} to IC System, bringing the balance to about {$810.00}. Despite this, XXXX continued sending statements on XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, and XX/XX/XXXX showing the full {$1100.00} balance and urging full payment. When I first raised concerns about the duplicate billing and asking where my money was going if not to my account with XXXX, I was told to wait 30 days for the balance to update. I waited but even after the 30 days passed, nothing changed. XXXX kept sending statements with the full balance and has still not reflected my payments. IC System confirmed the lower balance but said XXXX prohibits them from settling this type of account. After I pushed back about the ongoing double collection attempts and apparent miscommunication about where my payments are going, they said they would contact XXXX and told me to call back in 14 days. Since then, Ive been hung up on multiple times. On XX/XX/XXXX at about XXXX, a rep named XXXX ( ID XXXX ) told me she would connect me to someone who could help with my situation and then hung up while i was on hold. I called again and the new rep told me she couldnt work the account because it was changed to some special kind of account and that she was transferring me to someone who could then hung up. This was the 3rd time in one day id been hung up on after attempting to actively work with them. When I called back, no one answered. Im being billed simultaneously by both companies for the same debt. The misleading communication, refusal to settle, and multiple hang-ups all raise serious FDCPA and FCRA concerns . I want this investigated.
Frequently Asked Questions
What is Complaint #15155549 about?
Complaint #15155549 was filed against I.C. System, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did I.C. System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against I.C. System, INC.?
Yes, visit the I.C. System, INC. company profile at readthecomplaint.com/company/i-c-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.