Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #15154445
Complaint Overview
Complaint ID: 15154445
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Tennessee
ZIP Code: 38018
Date Received: 2025-08-07T12:00:00-05:00
Date Sent to Company: 2025-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern I am submitting this formal complaint regarding inaccurate, outdated, and unlawfully reported information across multiple accounts reflected on my consumer credit reports These accounts have caused me significant emotional and financial distress and have negatively impacted my ability to access basic credit services employment opportunities and housing These accounts are either being reported inaccurately contain wrong balances dates or statuses or have been reported without proper validation and in violation of federal consumer protection laws including the Fair Credit Reporting Act ( FCRA ) 15 USC 1681 et seq and the Fair Debt Collection Practices Act ( FDCPA ) 15 USC 1692 et seq Despite my previous disputes and direct efforts to resolve these matters with the data furnishers and credit reporting agencies the following accounts remain incorrectly reported or unresolved and must be investigated and removed from my file immediately XXXX XXXX XXXX XXXX, TN XXXX Issue : Wrong Address Law : Under FCRA, including Regulation V, bureaus are mandated to correct inaccurate consumer details. Story : I do not recognize this address at all. Its continued presence further complicates my credit profile and may interferes with my future eligibility for credit and employment. XXXX XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$32000.00} Issue : Late Payment Law : According to FCRA, negative information must be accurate and verifiable. Story : The reported late payment does not reflect my records or my payment behavior. I believe this may be a reporting error, and I request validation and removal if not fully substantiated. XXXX XXXX XXXX XXXX XXXX XXXX High Credit : {$1900.00} Issue : Late Payment Law : FCRA allows consumers to dispute any item that is incomplete or inaccurate. Story : My history with XXXX has always demonstrated diligence. Any account delinquency as shown here is either incorrect in amount or not reported timely to me for dispute resolution. Please verify all documentation or remove. XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$2200.00} Issue : Late Payment Law : Information reported must be fair, substantiated, and provide due notice to the consumer ( FCRA ). Story : This appears to be a duplicate or erroneous entry ; it unfairly impacts my credit. Proper investigation is required, and unresolved or unverifiable entries must be deleted under the law. XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$500.00} Issue : Charge Off Law : FDCPA and FCRA demand that information must be accurate, especially in derogatory entries. Story : I contest the accuracy of this charge-off. It is not reflective of any account I held deliberately in default ; there may have been communication gaps or errors in reporting. Kindly investigate and expunge unverifiable information. XXXX XXXXXXXX XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$16000.00} Issue : Charge Off Law : FCRA mandates only accurate and substantiated adverse entries. Story : This charge-off came without proper notification and explanation. As a result, I was unable to address or dispute it at the time. Please provide complete records or delete as required by the law. XXXX XXXX XXXX XXXX WA XXXX Date Opened : XX/XX/XXXX High Credit : - Issue : Charge Off Law : As per FCRA, timely and verified reporting of utility charge offs is essential. XXXX : The purported charge-off was never communicated to me through proper channels, denying me an opportunity to resolve before reporting. XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$2400.00} Issue : Charge Off Law : FCRA and Equal Credit Opportunity Act ( ECOA ) both stress accurate and timely disclosure. Story : To my knowledge, my XXXX account obligations were satisfied or alternative arrangements made. The charge-off is disputed for authenticity. XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$520.00} Issue : Charge Off Law : FCRA Section 605B provides a mechanism for consumers to dispute account accuracy. Story : This charge-off entry is unknown to menever did I receive any notices or bills. I ask for authentic documentation or immediate removal. XXXX XXXX Date Opened : XX/XX/XXXX High Credit : {$250.00} Issue : Late Payment Law : FCRA gives me the right to dispute duplicated or erroneous claims. Story : Apparent duplication of entries from XXXX XXXX should not penalize my report further. Remove redundant or unverified data. XXXX XXXX XXXX XXXX XXXX XXXX XXXX High Credit : {$720.00} Issue : Late Payment Law : FCRA ensures fair credit reporting, including correcting inaccurate payment history. Story : My payment record was never intentionally missed. Any late record likely stems from reporting errors. XXXX XXXX XXXX XXXX XXXX XXXX XXXX High Credit : {$550.00} Issue : Late Payment Law : Bureaus must promptly rectify any incorrect delinquency records ( FCRA ). Story : I have no knowledge of unresolved late payments for this account and contest the validity of this claim. XXXX XXXX XXXX Date Opened : XX/XX/XXXX High Credit : - Issue : Charge Off Law : The FCRA and FDCPA both protect against reporting without consumer awareness. Story : I never received any written notification of default or charge-off ; this is prejudicial and should be removed. XXXX XXXX XX/XX/XXXX Issue : Hard Inquiry Law : FCRA mandates all inquiries must be authorized by the consumer. Story : I have no recollection of authorizing this inquiry and dispute its validity on my file. XXXX XXXX Issue : Hard Inquiry Law : Unsolicited inquiries contravene the FCRA 's consumer protections. Story : I never sought credit from XXXX on this date and did not authorize a credit check. XXXX XXXX XXXX Issue : Hard Inquiry Law : Section 604 of the FCRA mandates that consumer permission is required for such entries. Story : I dispute this inquiry as unauthorized and detrimental to my credit. XXXX XXXX XXXX XX/XX/XXXX Issue : Hard Inquiry Law : The FCRA ensures that consumers can challenge any entry not initiated by them. Story : I have no account relationships or applications with XXXX on this date. XXXX XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX Issue : Hard Inquiry Law : Section 604 of the FCRA provides recourse for improper inquiries. Story : I was not seeking new credit and did not permit this inquiry. I demand that a full investigation be conducted into all of these accounts and that each furnisher be required to provide proper documentation and validation within the timeline allowed by law If they are unable to do so these accounts must be permanently deleted from my credit reports per FCRA and FDCPA guidelines I am requesting full accountability and compliance with federal law as my rights under the FCRA and FDCPA have been continuously violated by these furnishers and the consumer reporting agencies responsible for reporting them
Frequently Asked Questions
What is Complaint #15154445 about?
Complaint #15154445 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-08-07T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.