Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15103235
Complaint Overview
Complaint ID: 15103235
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Personal information incorrect
State: Nevada
ZIP Code: XXXXX
Date Received: 2025-08-05T12:00:00-05:00
Date Sent to Company: 2025-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally file a complaint regarding the recent experience I had while trying to dispute an address that was incorrectly added to my Experian credit report. I attempted multiple times to contact Experian by phone, but the automated system repeatedly redirected me without allowing me to speak to a live representative. This system is not helpful when dealing with specific and urgent disputes, especially when it fails to understand or address the issue properly. Since I was unable to reach a live agent, I resorted to submitting a dispute online. However, I was not given an option to send my thoughts or ask a question, so I didnt get the chance to request that this address be removed. It was not included in the list of available dispute options. The only option I could select was Address isnt residential, which does not accurately reflect the problem. I needed the ability to indicate that the address does not belong to me at all. Unfortunately, that option was not available, and I was forced to proceed with a selection that did not match my concern. After submitting the dispute, I received a response in just a few minutes. Rather than addressing my concern, Experian simply changed the label on the address from Residential to RESIDENTIAL, which did nothing to resolve the core issue. This address does not belong to me, is not associated with any of my billing or mailing records, and should be removed from my credit file immediately. The lack of proper support, combined with a system that prevents consumers from explaining or disputing issues accurately, is unacceptable. Experian has agents available, but the current process makes it unclear how to reach them. Despite trying multiple phone options, I was repeatedly disconnected or rerouted by the automated system without any resolution. I request that this issue be reviewed again, that the incorrect address be removed from my credit file, and that clearer access to live dispute support be made available for cases like this.
Frequently Asked Questions
What is Complaint #15103235 about?
Complaint #15103235 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-05T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.