Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15102777
Complaint Overview
Complaint ID: 15102777
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Michigan
ZIP Code: 49441
Date Received: 2025-08-05T12:00:00-05:00
Date Sent to Company: 2025-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am reporting XXXX fraudulent accounts that are being inaccurately reported on my Equifax credit file. XXXX. XXXX XXXX Account ending in XXXX, opened on XX/XX/XXXX, with a balance of {$470.00}. I received a letter directly from XXXX XXXX stating they would be removing this account from my credit report. I submitted this letter to Equifax, yet the account is still being reported. I am resubmitting the letter along with this complaint. XXXX. XXXX XXXX XXXX XXXX Account ending in XXXX, opened on XX/XX/XXXX, with a balance of {$3700.00}. This account is fraudulent, and I have no knowledge of it or any dealings with this company. I have previously disputed both accounts and submitted the necessary supporting documentation, including an identity theft report and an affidavit. Despite this, Equifax has failed to conduct a proper reinvestigation and continues to report these inaccurate and fraudulent accounts in violation of my consumer rights under the FCRA and other applicable laws. I am requesting the immediate removal of these accounts from my credit file.
Frequently Asked Questions
What is Complaint #15102777 about?
Complaint #15102777 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-08-05T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.