Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15076930
Complaint Overview
Complaint ID: 15076930
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33610
Date Received: 2025-08-04T12:00:00-05:00
Date Sent to Company: 2025-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint concerns a new and distinct FCRA violation by XXXX XXXX XXXX XXXX, separate from the previous re-insertion issue. On XX/XX/year>, I received a letter from XXXX XXXX XXXX XXXX XXXX team regarding my account ( # XXXX ) [ cite : XXXX ]. This letter was dated after the account was officially deleted from my Experian credit report on XX/XX/year> [ cite : XXXX ] and from my XXXX report on XX/XX/year> [ cite : XXXX ]. The letter, titled 'Identity Fraud Information Form, ' demands that I complete a lengthy, notarized form and provide multiple forms of identification to verify a fraud claim [ cite : XXXX, XXXX, XXXX ]. This is a profound and willful violation of my consumer rights for XXXX key reasons : ( XXXX ) XXXX XXXX is demanding I go through a non-compliant, burdensome process to resolve a fraud claim on an account that was already deleted. ( XXXX ) The continued communication about a deleted account, coupled with an improper fraud investigation process, demonstrates a severe failure to follow reasonable procedures and a disregard for my rights under 15 U.S.C. 1681c-2 ( Blocking information resulting from identity theft ) and 15 U.S.C. 1681s-2 ( Responsibilities of furnishers of information ).
Frequently Asked Questions
What is Complaint #15076930 about?
Complaint #15076930 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-08-04T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.