Credit card -- Trouble using your card -- Complaint #15052620
Complaint Overview
Complaint ID: 15052620
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Texas
ZIP Code: 756XX
Date Received: 2025-08-02T12:00:00-05:00
Date Sent to Company: 2025-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have this AMEX gift card I bought a while ago it's been activated and still has the money In it but I just can't use it to buy anything I already talked to customer support and they only kept telling me the merchants don't accept it but it says it does
Frequently Asked Questions
What is Complaint #15052620 about?
Complaint #15052620 was filed against American Express Company regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-08-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.