Vehicle loan or lease -- Getting a loan or lease -- Complaint #15051642
Complaint Overview
Complaint ID: 15051642
Company: Navy Federal Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: South Carolina
ZIP Code: 29203
Date Received: 2025-08-03T12:00:00-05:00
Date Sent to Company: 2025-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I put in a loan to Navy Federal credit Union or XXXX for a new car then I put an alarm for XXXX personal loan they denied that and when I asked him what was the purpose of the denial they couldnt give me no answer or no con and feedback on the loan information but then I asked him what was the required credit score they couldnt give me an answer on that so I feel that the factor is they being biased they pick and choose who they wan na get loans to I even apply for a credit card with them and couldnt get a great interrupted them about the credit card.
Frequently Asked Questions
What is Complaint #15051642 about?
Complaint #15051642 was filed against Navy Federal Credit Union regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-08-03T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.