Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15051106
Incorrect Account Status on Credit Report
Complaint Overview
Complaint ID: 15051106
Company: Truist Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Tennessee
ZIP Code: 37133
Date Received: 2025-07-31T12:00:00-05:00
Date Sent to Company: 2025-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The risk is low as the issue pertains to a single incorrect data point on a credit report, which is typically correctable.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Account status
AI Analysis
CFPB complaint 15051106 was filed against TRUIST FINANCIAL CORPORATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported incorrect account status information on their credit report to Truist Financial Corporation. The complaint was received on July 31, 2025 from Tennessee. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information with the credit reporting agency and the financial institution.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reporting information.
Regulatory Insight
Credit furnishers like Truist are required to report accurate information to credit bureaus and investigate disputes.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer is located in Tennessee, but the issue is a federal matter under the FCRA.
Industry Comparison
This is a common issue across the credit reporting industry, with many consumers experiencing inaccuracies.
Related Issues
Frequently Asked Questions
What is CFPB complaint 15051106 about?
CFPB complaint 15051106 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against TRUIST FINANCIAL CORPORATION on July 31, 2025.
Which company is complaint 15051106 filed against?
Complaint 15051106 was filed against TRUIST FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/truist-financial-corporation.
What was the company's response to complaint 15051106?
TRUIST FINANCIAL CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 15051106 filed?
Complaint 15051106 was received by the CFPB on July 31, 2025. It was sent to TRUIST FINANCIAL CORPORATION on August 1, 2025.
What state was complaint 15051106 filed from?
Complaint 15051106 was filed from Tennessee. You can view all complaints from this state at /state/TN.
Was the consumer satisfied with the resolution of complaint 15051106?
Dispute information is not available for complaint 15051106.
What product category is complaint 15051106 about?
Complaint 15051106 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 15051106 submitted?
Complaint 15051106 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 15051106?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reporting information. This relates to a Credit reporting or other personal consumer reports complaint against TRUIST FINANCIAL CORPORATION involving "Incorrect information on your report".
How likely is complaint 15051106 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 15051106?
This complaint is rated as low risk. The risk is low as the issue pertains to a single incorrect data point on a credit report, which is typically correctable.
What regulatory actions apply to complaint 15051106?
Credit furnishers like Truist are required to report accurate information to credit bureaus and investigate disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 15051106?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information with the credit reporting agency and the financial institution.
Are there state-specific protections for complaint 15051106?
The consumer is located in Tennessee, but the issue is a federal matter under the FCRA. This complaint was filed from Tennessee.
How does complaint 15051106 compare to industry norms?
This is a common issue across the credit reporting industry, with many consumers experiencing inaccuracies.
What is the process for disputing an incorrect account status with a credit bureau?
You can dispute errors directly with the credit bureau (Equifax, Experian, or TransUnion) online, by mail, or by phone. They are required to investigate within 30 days.
What happens if the credit bureau or furnisher does not correct the error?
If the error is not corrected after investigation, you can file a complaint with the CFPB and potentially seek legal remedies under the FCRA.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.