Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15031790
Complaint Overview
Complaint ID: 15031790
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Washington
ZIP Code: 98225
Date Received: 2025-08-02T12:00:00-05:00
Date Sent to Company: 2025-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX pulled my credit. They are not the only ones to pull my credit and get the same credit response that report serious delinquencies. Issue I'm having is, i have no serious delinquencies. For XXXX in a row now, every month i have paid my creditors without fail. I have had three calls in which i asked for a supervisor and three times in a row they have conveniently dropped all my calls son after they look through my account and tell me that I'm right but when it comes to fixing the problem, the hang up on me and don't call me back. I am as cordial as I can be considering the circumstances. This is very frustrating. So the incorrect reports continue to damage my credit worthiness and I'm fed up. They have defamed me as unworthy of credit which is embarrassing as heck when I apply for credit, with more than satisfactory credit ( a few high balances on credit cards which is understandable ) but nothing seriously delinquent. They have not fixed it and I'm at wits end. I'm short of filing a lawsuit. Please help.
Frequently Asked Questions
What is Complaint #15031790 about?
Complaint #15031790 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-08-02T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.