Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #15020462
Complaint Overview
Complaint ID: 15020462
Company: Navy Federal Credit Union
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Title loan
Issue: Charged fees or interest you didn't expect
State: Texas
ZIP Code: 765XX
Date Received: 2025-08-03T12:00:00-05:00
Date Sent to Company: 2025-08-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I used Navy Federal Credit Union for the loan to buy my car. Initially the agreement was for {$300.00} a month to pay off the loan. After buying the car NFCU received the title of the vehicle from the dealership but supposedly had trouble connecting the title to the loan. Because of this they labeled it as a missing title and doubled the payments to {$600.00} a month. After sorting the issue out they sent me a new contract demanding the {$600.00} a month be the new permanent payment amount.
Frequently Asked Questions
What is Complaint #15020462 about?
Complaint #15020462 was filed against Navy Federal Credit Union regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-08-03T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.