Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #14987049
Complaint Overview
Complaint ID: 14987049
Company: M&T Bank Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Connecticut
ZIP Code: 06611
Date Received: 2025-07-30T12:00:00-05:00
Date Sent to Company: 2025-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XX/XX/XXXX at XXXX XXXX {$140.00} was charged to my account. This was not me buying anything. Ive never been to the store in person. I only go and order off of XXXX. This place is called XXXX XXXX XXXX and is located on XXXX XXXX XXXX. Someone had clearly gotten my card information or skimmed me and bought something with this dollar amount. I asked my bank, which is M & T Bank. And they said that they cant do anything due to the fact that it was a chip to chip transaction. However, the problem with this is that XXXX XXXX XXXX deletes all of their camera footage after a week and doesnt keep any receipt data. I had disputed the charge prior on XX/XX/XXXX and got a new card to make sure that whoever had paid with my old card couldnt pay anymore. my bank took 24 days to respond with a reversal and a claim denial which didnt give me any time together any substantial evidence as to why this was not me. All of the camera footage had been deleted by that point and there was no way for me to get any receipts to the fact that they dont keep rough track of them. Ive been very XXXX because I never have gone to this place in person and apparently its under a different name then its listed on XXXX, which is XXXX XXXX XXXX XXXX ( rather than XXXX XXXX XXXX on XXXX XXXX ). All Ive wanted is my money back and my bank continues to deny my claims and there is no evidence for me to support myself and Im not sure what to do other than reach out.
Frequently Asked Questions
What is Complaint #14987049 about?
Complaint #14987049 was filed against M&T Bank Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-07-30T12:00:00-05:00.
How did M&T Bank Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against M&T Bank Corporation?
Yes, visit the M&T Bank Corporation company profile at readthecomplaint.com/company/m-t-bank-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.