Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #14961914
Complaint Overview
Complaint ID: 14961914
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Florida
ZIP Code: 34785
Date Received: 2025-07-29T12:00:00-05:00
Date Sent to Company: 2025-07-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday, XX/XX/XXXX of XXXX, I was attempting to send a payment for a discounted piece of custom-made furniture through XXXX. The vendor on XXXX is only capable of accepting Paypal as a financial option. Paypal is refusing to process a legal transaction. They are not giving me an error message, nor a clear reason as to why they are refusing to process payment of legal tender, for all debts, public and PRIVATE.
Frequently Asked Questions
What is Complaint #14961914 about?
Complaint #14961914 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-07-29T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.