Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #14936305
Complaint Overview
Complaint ID: 14936305
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 926XX
Date Received: 2025-07-28T12:00:00-05:00
Date Sent to Company: 2025-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I was defrauded out of {$800.00} through a scam involving XXXX. I was contacted via phone by an individual pretending to be from my bank 's fraud department, and they convinced me to send a XXXX transfer for " account verification '' purposes. I later realized this was a scam and immediately contacted Wells Fargo to file a fraud claim. My claim number with Wells Fargo is XXXX. I provided supporting evidence, including a screenshot of the XXXX transaction, a full chat log with the scammer, and even filed a complaint with the FBIs Internet Crime Complaint Center ( IC3 submission ID : XXXX, dated XX/XX/year> ). Despite all this, Wells Fargo denied my claim stating that no error occurred and that the transaction was completed as requested by you. They refused to refund the amount or investigate further. I exercised my right under the Electronic Fund Transfer Act ( 15 U.S. Code 1693 ) and Regulation E to request documentation related to the denial decision. However, Wells Fargo has not provided any of the documentation used in their investigation, such as proof of authorization, IP logs, or device identification. I believe this denial is in violation of my rights under Regulation E ( 12 CFR 1005.11 ) and California Financial Code 4050 et seq. which require a reasonable and fair investigation when a consumer reports an unauthorized transfer. I am requesting that the CFPB review this matter and require Wells Fargo to : Reopen and investigate my fraud claim with all evidence provided. Supply all documentation used in their decision-making process. Refund the {$800.00} fraudulently withdrawn from my account. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #14936305 about?
Complaint #14936305 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-07-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.