Debt collection -- False statements or representation -- Complaint #14912204
Complaint Overview
Complaint ID: 14912204
Company: Pinnacle Recovery, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Illinois
ZIP Code: 605XX
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I missed a bill from the XXXX company for the annual XXXX dues, which I have had for XXXX years. XXXX sent it to collections without any warningI never got another bill. XXXX XXXX sent me a letter in XXXX. I tried to pay XXXX but they said they could not accept any payment and that I had to work with XXXX. The original dues were to be paid by XX/XX/XXXX. I called XXXX and offered to pay them the original amount ( {$1800.00} ) plus interest of {$100.00} on that day, but I strongly disputed the additional {$800.00} in XXXXXXXX XXXX of the original balance. They refused my offer of payment unless I paid all the fees but they could not explain why they added so much on. I contacted them via email XX/XX/XXXX to offer to pay the {$1900.00} but not the exorbitant fees and also to request a full written explanation of these fees, their contractual basis, and how they were calculated. They never responded to my request, but they started emailing me the same letter demanding payment. Also the person I spoke to over the phone said they would send me to collections if I didnt pay the whole thing. I tried to pay via their website, but they have me check a box if I wasnt paying the amount in full that said this would not be satisfying the payment.
Frequently Asked Questions
What is Complaint #14912204 about?
Complaint #14912204 was filed against Pinnacle Recovery, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Pinnacle Recovery, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Pinnacle Recovery, INC.?
Yes, visit the Pinnacle Recovery, INC. company profile at readthecomplaint.com/company/pinnacle-recovery-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.