Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #14911806
Complaint Overview
Complaint ID: 14911806
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: California
ZIP Code: 95014
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Most recent problem XX/XX/year>2025 I am filing this complaint to report unfair and restrictive practices by XXXX related to access to my XXXX balance. Despite having a positive balance of approximately {$180.00}, I was unable to pay a request or transfer funds using the XXXX website. XXXX forced me to download their mobile app and complete intrusive identity verification, including biometric prompts that my phone does not support, to access and use my own money. These restrictions effectively locked me out of my funds unless I consented to install and use their app, which I consider an unfair barrier to accessing my own money. This practice traps consumers in a walled garden and limits financial freedom. I urge the Consumer Financial Protection Bureau to investigate XXXX policies and ensure that consumers have fair and practical access to their funds.
Frequently Asked Questions
What is Complaint #14911806 about?
Complaint #14911806 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.