Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14911760
Complaint Overview
Complaint ID: 14911760
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 78640
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was checking my credit reports from Equifax, XXXX XXXX XXXX. I found 2 Incorrect Personal Information mistakes on my accounts. One was a phone number and the other was an address. I also found someone logged into the XXXX XXXX app using my information with a weird email and I had to force my way in and get them locked out of my account. I have frozen my accounts. Filed what I needed to. I also know my personal information like my social security card, full name, and phone number were posted on XXXX as an intimidation post from an abuser who is now in prison. I have disputed all of these things to all credit companies an d XXXX removed the phone number. I have sent two seperate disputes to Equifax, both denied. They " confirmed and verified " the wrong address twice despite sending proof of my ID and Bank statement showing my current address. I have lived in XXXX since I was a teenager. Unsure why they aren't removing this information. What more is needed from me???
Frequently Asked Questions
What is Complaint #14911760 about?
Complaint #14911760 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.