Checking or savings account -- Closing an account -- Complaint #14903688
Complaint Overview
Complaint ID: 14903688
Company: Barclays Bank Delaware
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Virginia
ZIP Code: 22203
Date Received: 2025-07-26T12:00:00-05:00
Date Sent to Company: 2025-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint to report Barclays Bank 's failure to timely and professionally respond to a case of identity theft involving the fraudulent opening of an online savings account in my name. On XXXX XX/XX/year>2025, I received a letter in the mail from Barclays Bank notifying me that an online savings account had been opened in my name. I did not open this account, and it is clearly fraudulent. On XXXX XXXX ( the next day ) at approximately XXXX XXXX ET, I called the customer service number provided in the letter to report the fraudulent activity. The letter indicated that customer service was available from XXXX XXXX. to XXXX XXXX. ET, 7 days a week. The experience that followed was deeply troubling : The customer service representative I reached refused to assist me and claimed there was no manager available to escalate my call. When I asked her to identify herself, she initially gave the name " XXXX, '' which was clearly fictitious. She then refused to provide any additional identifying information, including a representative ID number. She ultimately hung up on me. Attempting another route, I called the fraud line listed on the Barclays website, only to be told that the number I had reached was for XXXX cases only. I was then given the number for the XXXX fraud line. Upon calling the XXXX fraud number, I was told that this department only handles credit card fraud and could not transfer me to anyone handling fraud related to savings accounts. Complaint : Barclays failure to respond with urgency and professionalism during posted business hours to a serious report of identity theft is unacceptable and potentially dangerous. The lack of any clear escalation path, the inappropriate behavior of the initial representative, and the siloed and unhelpful fraud departments raise serious concerns about Barclays readiness to protect consumers from financial fraud.
Frequently Asked Questions
What is Complaint #14903688 about?
Complaint #14903688 was filed against Barclays Bank Delaware regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-07-26T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.