Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14870012
Complaint Overview
Complaint ID: 14870012
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33076
Date Received: 2025-07-24T12:00:00-05:00
Date Sent to Company: 2025-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am urgently requesting your help in removing a dismissed bankruptcy ( Reference # : XXXX ) that is still appearing on my credit report, even though it was never finalized and should not be reported. The bankruptcy, a XXXX XXXX filing from XX/XX/year>, was dismissed early in the processno debts were discharged, no repayment plan was confirmed, and no legal obligations were established. What is even more distressing is that I have been a victim of identity theft, which directly contributed to the initiation of this bankruptcy case without my full awareness or consent. As soon as I became aware of the situation, I took immediate legal action to have the petition dismissed and to stop the process before any damage could worsen. Despite this, the dismissed case continues to appear on my credit file, causing significant harm to my creditworthiness and peace of mind. I have reached out to the credit bureaus multiple times, but they have failed to take any action to correct this. I am now turning to the CFPB to request your assistance in ensuring that this inaccurate and damaging entry is permanently blocked and removed from my credit report, which protects consumers from the reporting of false or misleading information. I have attached all relevant documentation, including proof of identity theft and the court documents confirming the dismissal, to support my request. I sincerely ask for your urgent intervention to help resolve this unfair and ongoing situation.
Frequently Asked Questions
What is Complaint #14870012 about?
Complaint #14870012 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-07-24T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.