Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #14819771
Complaint Overview
Complaint ID: 14819771
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Michigan
ZIP Code: 48322
Date Received: 2025-07-22T12:00:00-05:00
Date Sent to Company: 2025-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I previously had an active Coinbase account ( now closed/inactive ). I urgently need to obtain essential documentation, but Coinbase has failed to provide it despite multiple requests. The missing records are vital for my legal, compliance, and financial review, including : Coinbase transaction logs ( PDF or screenshots ) Bank statements showing initial funding Support ticket correspondence Emails confirming logins or withdrawals IP login history Identity verification documents ( e.g., KYC forms ) The user agreement in effect at the time Complete timeline of my dispute under RegulationE ( XXXX ) Certified mail confirmation of my written outreach I have repeatedly contacted Coinbase via email to XXXX XXXX coinbase.com, XXXX XXXX coinbase.com, and the inapp support system, but received no meaningful response beyond automated replies. Under the Electronic Fund Transfer Act ( EFTA ) and RegulationE, Coinbase may be obligated to provide transaction records and error-resolution documents. Under consumer protection and contract law, I have a right to access records related to a closed accountespecially in light of disputed or potentially fraudulent activity. My timeline : XXXX : Submitted formal dispute and record requests Multiple follow-up emails to Coinbase support and compliance Filed related CFPB complaint about XXXX reimbursements ( # XXXX ) I have not received any of the requested documents to date, nor information on how to formally appeal or escalate the request. What Im Requesting Coinbase to Do : 1. Provide all requested account documentation listed above. 2. Explain how to formally appeal or escalate this request. XXXX. Respond to this request within 15 business days, or inform me of the denial with specific reasons. I reserve the right to pursue further legal remedies, including arbitration under Coinbases Terms of Service. -- - Supporting Materials to Upload Copies of your emails to XXXX XXXX coinbase.com, XXXX XXXX coinbase.com, and support ticket references. Screenshots of in-app support requests. Copies of your Regulation E dispute letters ( Coinbase and XXXX ). Complaint confirmation number against Chase ( CFPB ticket XXXX ). Relevant bank and Coinbase transaction records to show link and ownership.
Frequently Asked Questions
What is Complaint #14819771 about?
Complaint #14819771 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-07-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.