Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #14792274
Complaint Overview
Complaint ID: 14792274
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Problem with customer service
State: Illinois
ZIP Code: 604XX
Date Received: 2025-07-21T12:00:00-05:00
Date Sent to Company: 2025-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : XXXX ( a PayPal service ) I have been locked out of my XXXX account since XX/XX/XXXX. Each time I try to log in with either my PayPal credentials or my XXXX login, Im redirected back to the login page in an endless loop. Ive contacted XXXX and PayPal multiple times by phone and email ( including XXXX ), but I have received no resolution. I urgently need access to my account to retrieve utility bill payment records from XX/XX/XXXXXXXX through XX/XX/XXXX. These transactions are required as proof in a legal dispute, and some of the utilities are still in my spouses name. I can no longer access emailed receipts either, because my email storage was cleared months ago. XXXX and PayPal have been unresponsive and keep pointing fingers at each other. This has gone on for 3+ months with no action. I request full access to my transaction records or a statement confirming my payment history during the above timeframe.
Frequently Asked Questions
What is Complaint #14792274 about?
Complaint #14792274 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-07-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.