Prepaid card -- Problem getting a card or closing an account -- Complaint #14791986
Complaint Overview
Complaint ID: 14791986
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Florida
ZIP Code: 33060
Date Received: 2025-07-21T12:00:00-05:00
Date Sent to Company: 2025-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Denied Access to Cash App Debit Card Without Explanation or Support Access What happened : I am a verified Cash App user with my full name, drivers license, and Social Security number on file. I applied for the Cash App Card ( their prepaid debit card ) and was told that my request was not approved. However, Cash App has not given me a reason for the denial and stated they cant provide further information at this time. To make matters worse, the support feature in my Cash App account was deactivated, and I am unable to contact anyone directly through the app. I have not violated any terms of service, and I have never used my account for illegal or suspicious activity. I have attempted to reach out through their website and social media but have not received any helpful response. I believe Im being unfairly denied access to a product Im eligible for and should at least receive a clear reason or opportunity to fix the issue.
Frequently Asked Questions
What is Complaint #14791986 about?
Complaint #14791986 was filed against Block, INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-07-21T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.