Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #14749727
Complaint Overview
Complaint ID: 14749727
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing
State: Iowa
ZIP Code: 50315
Date Received: 2025-07-18T12:00:00-05:00
Date Sent to Company: 2025-07-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a service from someone locally, and they had a XXXX business account. I paid with that, and at the time, XXXX advertised that I had buyer protection. The service ended up having issues and the business ghosted me. XXXX ruled against me, saying the business was in the right and I'm left with improper service conducted.
Frequently Asked Questions
What is Complaint #14749727 about?
Complaint #14749727 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2025-07-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.