Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #14676155
Complaint Overview
Complaint ID: 14676155
Company: Checkr, INC
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: XXXXX
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Checkr Inc. has now twice failed to verify my identity using a correct, legal Social Security Number. Despite correcting and resubmitting my documentation, they continue to block employment and fail to provide an actionable resolution. This constitutes denial of work based on consumer reporting data without sufficient notice or a valid dispute resolution process, violating the Fair Credit Reporting Act ( FCRA )
Frequently Asked Questions
What is Complaint #14676155 about?
Complaint #14676155 was filed against Checkr, INC regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Checkr, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Checkr, INC?
Yes, visit the Checkr, INC company profile at readthecomplaint.com/company/checkr-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.